I don’t remember the exact year I bought it, I have had it for a few years now, this is why I am wondering if I need to buy a new one. The only new thing is some notification popped up that said ‘your computer does not recognize this’ (something to this affect) That was the 1st time I have ever seen this on my screen.Īll I can tell you is what is on the box, at the top left it says ‘My Passport Ultra’ and on the top right ‘WD absolutely’ if any of this means anything. Exceeding the maximum of 5 password attempts will result in a 5 Incorrect Attempts message. Entering the incorrect password will result in a Invalid password message. As a matter of fact I tried to open WD installer from inside the applications folder and in FInder it shows under the ‘Locations’ column, I tried to open it there too - still nothing. Follow the steps to resolve an invalid or forgotten password on a WD My Passport or My Book External Drive. Has anyone had any luck making this work?Ĭan you share full detailed instructions on how to move pass the sign-in screen or bypass it completely? I also opened the WD security from inside my applications folder still no luck, it won’t move pass that screen.

Its annoying after all this time for there to not be any announcements or updates with full detailed instructions from WD abt their own products. Honestly I think it still worked for a while when my macbook pro updated itself to Catalina, then suddenly it stopped and I have not been able to get my computer to recognize it since.ĭo I need to buy a new hard drive? or is there any hope for this to ever work again with my laptop? I paid a lot of money for it to when I first bought it but now it no longer works.

Here we are now just beginning August 2020 and still nothing has changed with this hard drive.

How to unlock wd my passport for mac